Manage bookings with non-Ubookr customers

Gone are the days of sending unanswered invitations to your customers. Now you can add contacts that need to see updates to bookings straight into Ubookr–no need for them to sign up.

By blood, sweat and popular demand, our new Customer Management feature has launched!

There’s no two ways about it; logging into a new booking system can be a daunting task. The photographers (and other suppliers) of Ubookr need to get their real estate agents online and making bookings into their calendars, so bringing them into the system gently and meaningfully is paramount.

An invitation-based connection system that requires signing up had been our answer to that…

Contacts' invitations to start booking with you on Ubookr get lost in big piles of mail
…but invitations tend to get “lost in the mail”

Now, suppliers can add customers and their staff straight into Ubookr, and match them up to bookings as though they’d signed up!

We’ve re-framed the invitation emails as connection requests and continuous booking updates. These emails are far more relevant and meaningful, so customers will be more likely to engage and start making bookings. Furthermore, pesky account setup won’t be an issue–all that’s left for them to do is enter a new password and they’re in!

For our existing suppliers…

Simply head to the Customers page and search for your client’s listing.

Search for a customer by their business name and they can start booking you straight away
If we already have your customer’s information, the rest is easy!

If they turn up in the search results, just click Connect and you’re good to go. Otherwise, don’t worry; enter some basic contact details down the bottom and we’ll create an account for them automatically.

Once that’s done, you can add any staff that you book with, and you’re ready to get booking!

Work hours are changing as the ‘golden hour’ gets later

With the arrival of Spring and longer daylight hours, now is a good time to check your scheduling rules and work hours.

If you’re a photographer or videographer you’ll be very aware that sunset is moving a little bit later each day. And with many of your customers wanting to book shoots during the magic ‘golden hour’ twilight period it’s important to adjust your work hours in Ubookr to allow your customers to make bookings at the correct time.

What is the ‘Golden Hour’?

In photography, the golden hour (sometimes known as magic hour, especially in cinematography) is a period shortly after sunrise or before sunset during which daylight is warmer and softer than when the sun is higher in the sky. Shooting in this time gives images a comforting warmth and properties with the right lighting and can look amazing.

If you’re unsure of exactly when ‘Golden Hour’ is we’ve found this nifty website that lets you click on a map to find out when it is in your location. Another rule of thumb that works in all locations is 1/2 an hour before and 1/2 an hour after sunset.

twilight,dusk,book photography,work hours
There’s something about the light at dusk that can transform a real estate photo

Update your work hours settings

Ubookr gives you accurate control over your calendar with a number of scheduling rules and day by day working hours management. To manage these settings, simply go to your staff page on the dashboard and scroll down until you see your Work Hours settings. Then just adjust your finish time so your clients can fit in a twilight shoot at the end of the day. You can see the staff page here.

work-hoursOnce your settings are updated, customers will be able to book right up to your knockoff time, but no later. Every couple of weeks it’s a good idea to come back and tweak this setting as the days get longer going into Summer.